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Most popular FAQs 
- I would like to pick up an item. (279 views)
- What is your refund/return policy? (176 views)
- How long it will take to have my order ... (170 views)
- I think my shippment may be lost what do ... (164 views)
- I cannot calculate shipping fee to my location, how ... (152 views)
- Why did you need to charge me additional shipping ... (146 views)
- Why are my initial shipping charges deducted from the ... (132 views)
- Is there a customer service rep I can talk ... (128 views)
- Can you match this serial number/manufacturing date/firmware/ or other ... (127 views)
- What does EHF stand for? (126 views)
Latest FAQs 
- I think my shippment may be lost what do ... (2009-11-23 21:26)
- The status of my shippment just says Electronic Information ... (2009-11-23 21:25)
- Can you declare a lower value when shipping to ... (2009-11-23 21:21)
- What types of discounts are available (volume/shipping) ? (2009-11-23 21:19)
- Why are my initial shipping charges deducted from the ... (2009-11-20 21:33)
Sticky FAQs
- How long it will take to have my order ...
- Can you match this serial number/manufacturing date/firmware/ or other ...
- How do I know which version/firmware/revision number of the ...
- I would like to pick up an item.
- I cannot calculate shipping fee to my location, how ...
- What is your refund/return policy?
- Why are my initial shipping charges deducted from the ...
- Why did you need to charge me additional shipping ...
- Why do I need to cancel the transaction prior ...
- How long will I have to wait to be ...
- I think my shippment may be lost what do ...
- Is there a customer service rep I can talk ...
- What does EHF stand for?
- How much is the EHF fee and which products ...
- Why the EHF did not show up when I ...
- How will I know if my order has been ...
- Why do you mark as shipped, but there is ...
- Can you price match price clubs such as Sams ...
- I want to buy this item and send it ...
- I accidentally entered an incorrect address, and the item ...
- Do you take debit/pre paid credit cards for shipping? ...
- What does manufacturer warranty mean?
- I've sent an item back to BTE for RMA ...
- If I'm buying a refurbished product, am I protected ...
- Can software be refunded?
- What types of discounts are available (volume/shipping) ?
- Can you declare a lower value when shipping to ...
BTE Computer FAQs News 
We have moved to the following address:

2009-11-05 08:23
To serve you better we have added to following features to our online store: 
- Online Help Desk for enhanced customer support and RMA;
- Mailing List open for product news and updates;
2009-11-05 08:21
There are 32 FAQs online